Website Terms & Conditions

The Ripple Stone | Chris Blackman Coaching

Last updated: 18 October 2026

1. Introduction

Welcome to The Ripple Stone.

This website is operated by Chris Blackman Coaching and provides information, educational content, personal development resources, books and access to online coaching services.

These Website Terms & Conditions explain the arrangements, responsibilities and expectations associated with accessing and using our website, including its content, member accounts, downloadable resources and purchasing facilities.

Our aim is to provide a welcoming, accessible and trustworthy environment where visitors can explore ideas, develop greater awareness and access resources that support personal growth.

We encourage you to read these terms carefully.

Where you purchase a product or service, additional terms may apply and will be made available during the relevant purchasing or booking process.

Nothing in these terms removes or limits your rights under applicable consumer protection legislation.

2. About Us

The Ripple Stone website is operated by Chris Blackman Coaching, the trading name of Chris Blackman, a sole trader operating in the United Kingdom.

Business information

Trading name: Chris Blackman Coaching
Business owner: Chris Blackman
Business structure: Sole trader
Website: https://theripplestone.co.uk
Email: hello@theripplestone.co.uk
Business correspondence address: 3, Whiteway Close, Dursley, Gloucestershire, GL11 4AT, England, United Kingdom

Throughout these terms, references to "we", "us" and "our" mean Chris Blackman trading as Chris Blackman Coaching.

References to "you" and "your" mean visitors, registered members and customers accessing or using our website.

3. Using Our Website

You may access our website to explore information, read articles, learn about The Ripple Stone, access resources and consider our products or coaching services.

We ask that you use the website lawfully, responsibly and in a manner that respects the rights of others.

You must not knowingly:

Use the website for unlawful, fraudulent or misleading purposes.
Attempt to gain unauthorised access to the website, member accounts or connected systems.
Introduce viruses, malware or other harmful technology.
Interfere with the website's operation, security or availability.
Misrepresent your identity when creating an account or making a purchase.
Use automated systems to extract substantial amounts of protected website content without authorisation, except where permitted by law.
Use our website or resources in ways that infringe another person's intellectual property or privacy rights.

We may take reasonable action to protect the website, its users and its services if we identify misuse or a security risk.

4. Website Content and Information

The Ripple Stone provides content intended to encourage personal reflection, greater awareness, learning and development.

This may include:

Articles and blog posts.
Information about The Ripple Stone and Navigating the Lake.
Educational explanations and exercises.
Podcast episodes and associated materials.
Books and related content.
Information about coaching services.
Downloadable worksheets and other learning resources.

We make reasonable efforts to ensure information is accurate and presented clearly.

However, educational and reflective content may involve interpretations, perspectives and ideas that are not applicable to every individual's circumstances.

Information may change over time as our resources and services develop.

We may correct errors, update information and revise publicly available content where appropriate.

Where information forms part of a purchased product or an agreed service, our contractual obligations and your statutory rights remain unaffected.

5. Personal Development and Educational Content

The Ripple Stone explores how decisions, behaviours, circumstances and personal perspectives can influence different areas of life.

The information and resources provided through this website are intended for education, personal development and self-reflection.

They are not intended to replace individual advice from appropriately qualified medical, psychological, legal or financial professionals.

The circumstances, experiences and decisions of each individual are different.

Engaging with a particular idea, exercise or resource does not guarantee a specific personal or professional outcome.

Visitors remain responsible for making their own decisions and seeking additional professional support where appropriate.

Further information is available in our separate Coaching & Educational Disclaimer.

6. Intellectual Property

Unless otherwise stated, original content created by Chris Blackman and made available through this website belongs to Chris Blackman or is used with appropriate permission.

This includes, where applicable:

Original written content and educational materials.
Books and associated original literary works.
Illustrations, graphics and original visual materials.
Original website content and designs.
Downloadable resources and worksheets.
Original podcast recordings and associated materials.
Original expression and presentation of The Ripple Stone and Navigating the Lake frameworks.

You may read, discuss, refer to and apply the ideas presented on this website for personal learning and reflection.

However, unless you have permission or a lawful exception applies, you must not reproduce, distribute, sell, republish or commercially exploit substantial protected content.

We do not claim exclusive ownership of general ideas, concepts or methods that are not protected by intellectual property law.

You may link to publicly available pages on our website, provided you do so lawfully and do not falsely imply that we have endorsed or approved you or your activities.

Requests to reproduce or commercially use original materials should be sent to hello@theripplestone.co.uk.

Further information is available in our Copyright & Intellectual Property Policy.

7. Free Resources and Downloadable Materials

The Ripple Stone may provide free educational materials through its Navigator's Resource Library or other areas of the website.

These may include worksheets, reflection exercises, planning tools and related personal development resources.

Unless a particular resource specifies otherwise, free downloadable materials are provided for individual, personal and non-commercial use.

You may download, print, complete and reuse these materials for your own personal reflection and development.

You may not, without prior permission or another lawful entitlement:

Sell the resources or charge others to access them.
Redistribute the original files as your own products.
Reproduce substantial protected content in commercial publications.
Incorporate the resources into paid training or coaching products.
Remove copyright or attribution notices when redistributing materials with permission.
Present original resources created by Chris Blackman as materials you have created.

You are welcome to direct others to our website so that they can access the resources themselves.

Where a resource is provided under a different licence or expressly permits additional uses, those terms will apply.

Nothing in this section restricts uses permitted by law.

8. Member Accounts

Our website uses Wix to provide member account functionality.

Customers may create a member account to make future purchases and manage their interactions with us more conveniently.

Depending on the available functionality, an account may provide access to:

Member profile information.
Purchase and order history.
Coaching bookings.
Purchased digital resources.
Other services or features available to registered members.

When registering, you agree to provide accurate information and keep relevant account details reasonably up to date.

You are responsible for taking reasonable steps to keep your login credentials secure.

You should not knowingly allow another person to access your account without authorisation or attempt to access someone else's account.

If you believe your account has been accessed without permission, please contact us promptly.

Account closure

You may request closure of your account by emailing hello@theripplestone.co.uk.

We may suspend or restrict access where reasonably necessary to respond to serious misuse, security concerns or unlawful activity.

Where practicable, we will explain the reason and provide an opportunity to resolve the issue.

Account closure will not automatically cancel existing contractual obligations or remove records that we are legally required to retain.

Where purchased content or an ongoing service is affected by account access, applicable contractual and consumer rights will continue to be respected.

9. Member Profiles and Contributions

Certain website features may allow registered members to maintain profile information or interact with other members, where those functions are enabled.

You are responsible for ensuring that information you choose to make available through these features is lawful, accurate where relevant and respectful of others.

You must not knowingly publish material that:

Infringes another person's intellectual property or privacy rights.
Contains unlawful threats, harassment or abusive content.
Is deliberately fraudulent or misleading.
Contains malicious links or harmful software.
Inappropriately discloses another person's confidential information.

We may remove or restrict access to content where reasonably necessary to comply with legal obligations or protect users and website security.

Where profile information may be visible to other users, the relevant visibility settings and privacy information should be reviewed before sharing personal details.

You retain any intellectual property rights you hold in content you provide. Where you submit content for display through a website feature, you give us the limited permission reasonably necessary to operate that feature, subject to applicable law and our Privacy Policy.

10. Purchases Through Our Website

Our website may allow visitors and registered members to purchase books, digital resources, coaching sessions and other available products or services.

The description, price and relevant conditions of each product or service will be provided through the applicable product page, booking page or checkout process.

Prices will be displayed in pounds sterling (£), with applicable taxes and additional charges disclosed as required.

We aim to present accurate information about availability, prices, delivery and product descriptions.

The applicable payment methods and any delivery restrictions will be disclosed during the ordering process.

Customers will have an opportunity to review their order and correct relevant errors before completing a purchase.

Order confirmation

After a purchase is completed and accepted, we will provide confirmation through the applicable website system or by email.

The confirmation will identify the product or service purchased and provide relevant transaction information.

Where required, contractual information will be provided in a form you can save and retain.

Additional purchasing terms

Specific arrangements for cancellations, refunds, physical returns and digital content are explained in our separate Refund & Cancellation Policy.

Coaching purchases are also subject to our Coaching Terms & Conditions.

Nothing in these terms restricts your statutory rights concerning goods, digital content or services.

11. Physical Books Purchased Through Our Website

Physical books purchased directly through https://theripplestone.co.uk are sold by Chris Blackman Coaching.

We use BookVault, a third-party print-on-demand and fulfilment provider, to print, package and dispatch books on our behalf.

11.1 Printing and fulfilment

When you purchase a physical book through our website, your order is processed using our Wix purchasing facilities.

The information necessary to fulfil the order is then provided to BookVault.

BookVault arranges printing, packaging and dispatch to the delivery address provided.

Our physical books may be printed individually following an order rather than supplied from pre-printed stock.

11.2 Delivery

Delivery options, applicable charges and estimated delivery times will be communicated before purchase.

Delivery times may vary depending on the destination, selected delivery service and fulfilment arrangements.

We will take reasonable steps to fulfil orders within the agreed delivery period and meet applicable consumer law requirements.

Where an order is delayed, lost or cannot be delivered as agreed, customers should contact us so that we can investigate and provide an appropriate resolution.

11.3 Responsibility for customer orders

Although BookVault provides printing and delivery services, Chris Blackman Coaching remains the seller for purchases made directly through our website.

Customers should contact us regarding:

Order enquiries.
Printing or manufacturing defects.
Damaged or incorrect books.
Missing or delayed deliveries.
Cancellations and returns.
Refunds and replacement requests.

Where necessary, we will communicate with BookVault to investigate or resolve fulfilment issues.

Customers are not required to deal directly with BookVault to exercise their statutory rights against us.

11.4 Returns and cancellations

Physical books purchased through our website are subject to the applicable statutory cancellation and consumer rights.

The fact that a standard paperback or hardback is printed on demand does not automatically remove the statutory right to cancel an online purchase.

Where an applicable cancellation right is exercised, customers should contact us for return arrangements.

Books should not be returned directly to BookVault unless we expressly arrange this.

Details of cancellation periods, returns, refunds and faulty products are provided in our Refund & Cancellation Policy.

12. Books Purchased Through Amazon

The Ripple Stone is also available through Amazon in paperback, hardback and Kindle formats.

Purchases made through Amazon are separate from purchases completed through our own website.

12.1 Paperback and hardback editions

Paperback and hardback editions ordered through Amazon may be printed and fulfilled using Amazon's Kindle Direct Publishing services.

Where Amazon is the seller, it handles the relevant order, payment, printing, delivery and customer service arrangements.

Customers seeking to cancel, return or request a refund for an Amazon-sold order should use Amazon's customer service and returns procedures.

Where an independent marketplace seller is identified on an Amazon order, that seller's applicable terms and responsibilities may also apply.

12.2 Kindle editions

The Kindle edition of The Ripple Stone is distributed through Amazon.

Kindle purchases, payment processing, digital delivery and associated refund arrangements are administered through Amazon.

Customers purchasing the Kindle edition should refer to the applicable Amazon terms and customer support facilities.

12.3 Separate purchase agreements

A purchase made through Amazon does not create a direct website purchase contract with Chris Blackman Coaching.

The terms governing payment, delivery, cancellation and refund arrangements are those applicable to the transaction with the relevant Amazon seller or marketplace participant, subject to consumer protection law.

Chris Blackman remains the author of The Ripple Stone, subject to applicable intellectual property rights.

We welcome enquiries about our books, but we do not independently administer Amazon customer payments or returns for transactions where Amazon or another marketplace seller is responsible.

13. Digital Products Purchased Through Our Website

The Ripple Stone may offer digital products for purchase or download directly through our website.

These may include eBooks, journals, worksheets, educational materials and other digital resources.

Where a digital product is purchased directly from Chris Blackman Coaching, the product description and relevant access arrangements will be provided before purchase.

Some digital products may be available immediately, while others may be supplied through a member account or another agreed delivery method.

Digital content and cancellation rights

Qualifying digital content purchases are subject to applicable consumer protection legislation.

Where immediate digital supply is offered during the statutory cancellation period, we will obtain the legally required express consent and acknowledgement concerning any loss of the right to cancel before beginning supply.

Where these requirements are not met, the customer's statutory cancellation rights will continue to apply.

A general statement that digital purchases are non-refundable does not remove statutory rights.

Where digital content is faulty, inaccessible or does not conform to the contract, applicable statutory remedies remain available.

Further details are provided in our Refund & Cancellation Policy.

Digital products purchased through external platforms, including Amazon Kindle, are subject to the relevant seller's purchasing arrangements.

14. Payments and Payment Providers

Payments completed through our website are processed using the payment services available through Wix.

Depending on the enabled payment methods, these may involve:

Wix Payments.
Stripe, where applicable to the payment processing arrangement.
Klarna.
Clearpay.

Available payment options will be displayed during checkout.

Klarna and Clearpay

Where available, Klarna and Clearpay may allow eligible customers to select alternative payment arrangements, including instalment options.

These services are provided by independent payment organisations and are subject to their own terms, eligibility requirements and approval processes.

Any credit or payment agreement is between the customer and the relevant provider, where applicable.

Selecting a third-party payment method does not remove your rights concerning the underlying goods or services.

Payment security

Payments are handled using the relevant payment provider's systems and security arrangements.

Our collection and processing of payment-related personal information are explained in our Privacy Policy.

15. Coaching Services and Bookings

Our website provides information about and access to online coaching services.

These currently include:

Navigating the Lake Discovery Session

Free

An opportunity to discuss your circumstances and explore whether coaching may be suitable, without an obligation to purchase further services.

Individual Coaching Session

£85 per session

An online coaching session lasting up to 90 minutes.

Navigating the Lake — 12-Session Programme

£895 total

Twelve online coaching sessions of up to 90 minutes each, including email support between sessions.

The programme is intended to be completed within twelve months of the first coaching session, subject to the agreed arrangements and consideration of exceptional circumstances.

Coaching is delivered online through Zoom.

Our separate Coaching Terms & Conditions explain:

The nature and limitations of coaching.
Booking and payment arrangements.
Professional responsibilities and confidentiality.
Zoom AI-assisted note-taking.
Coaching session rescheduling and cancellations.
The twelve-month programme arrangements.
Email support and response expectations.
Ending a coaching agreement.

Our Refund & Cancellation Policy explains the corresponding refund and cancellation procedures.

Making an enquiry or creating a member account does not, by itself, create a coaching agreement.

16. External Websites and Third-Party Services

Our website may contain links to services, platforms and websites operated by other organisations.

These may include:

Amazon and other book retailers.
Podcast and audio platforms.
Social media services.
Payment providers.
Other educational or informational websites.

Links may be provided for information, convenience or to allow visitors to access relevant products and services.

We do not control the content, independent operation or privacy practices of third-party websites.

The inclusion of a link does not necessarily indicate endorsement of every statement, product or service available through that website.

When accessing an external service, its own applicable terms and privacy policies may apply.

Nothing in this section removes responsibility that we may have under applicable law or under a contract with you.

17. Privacy and Cookies

Protecting personal information is important to us.

When you interact with our website, create a member account, purchase a product or book coaching, we may collect and process personal information.

Our website uses Wix for hosting, membership and relevant purchasing functionality.

We also use Usercentrics for Wix to manage cookie consent and visitor privacy preferences.

Cookie preferences

Where consent is required for optional cookies and tracking technologies, visitors will be provided with appropriate controls.

You can review and change your preferences using the Usercentrics Privacy Trigger displayed on our website.

Essential cookies may be used where an applicable legal exception permits them.

Further information is available in our dedicated policies:

Cookie Policy: https://theripplestone.co.uk/legal/cookie-policy

These documents explain how personal information is processed, how cookies are used and the rights available to visitors.

18. Website Availability and Technical Issues

We aim to keep The Ripple Stone website accessible, functional and secure.

However, online services may occasionally experience interruptions caused by maintenance, technical faults, hosting issues, internet connectivity or other circumstances.

We may update, maintain or improve website functionality when necessary.

Where reasonably possible, we will seek to minimise unnecessary disruption.

If a technical problem prevents you from accessing a purchased product or an agreed service, please contact us so that we can investigate and provide an appropriate solution.

Your statutory rights and contractual entitlements remain unaffected.

19. Our Responsibilities and Liability

We aim to operate our website and provide our products and services with reasonable care and skill.

Nothing in these Website Terms & Conditions excludes or restricts liability where doing so would be unlawful.

This includes liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breaches of statutory consumer rights.
Failure to provide agreed services with reasonable care and skill.
Faulty or misdescribed goods or digital content.
Any other liability that cannot lawfully be excluded or restricted.

We cannot guarantee that applying a particular idea or educational exercise will produce a specific personal outcome.

However, this does not remove our responsibility for complying with applicable law or fulfilling contractual commitments.

Where BookVault or another provider performs services on our behalf, we remain responsible for our obligations to customers who purchase directly from us.

We will not avoid our legal responsibilities solely because a third party has assisted with fulfilment or delivery.

20. Changes to the Website

The Ripple Stone is an evolving collection of ideas, educational resources and services.

We may introduce new features, publish additional materials, revise existing information or discontinue freely available features.

We may also make reasonable adjustments to website design, navigation and functionality.

Where a change affects a product or service you have already purchased, we will respect the relevant agreement and your applicable legal rights.

We will not treat a general website update as permission to withdraw contractual benefits already agreed.

21. Changes to These Terms

We may review and update these Website Terms & Conditions from time to time.

Updates may reflect changes in website functionality, products, services, fulfilment arrangements or legal requirements.

The latest version will be published on our website with an updated revision date.

Updated terms will generally apply to future website use and transactions.

Where an existing purchase or service agreement is affected, changes will apply only in accordance with the relevant contract and applicable law.

We may take additional steps to notify affected customers where required.

22. Governing Law

These Website Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply in other jurisdictions.

Nothing in these terms prevents a consumer from exercising mandatory legal rights, including those relating to the courts in which a dispute may be brought.

23. Questions, Concerns and Complaints

If you experience an issue when using our website, accessing your account or purchasing a product or service, please contact us.

Email: hello@theripplestone.co.uk

We aim to consider concerns fairly and provide an appropriate response.

For physical books purchased directly through our website, we are your point of contact for printing, delivery, returns and related concerns.

For purchases made through Amazon, customers should generally contact Amazon or the seller identified on their order.

For coaching-related matters, our Coaching Terms & Conditions and Refund & Cancellation Policy will also apply.

Where a concern involves personal information, please refer to our Privacy Policy for the data protection complaints process.

24. Contact Information

The Ripple Stone website is operated by:

Chris Blackman Coaching

Trading name of Chris Blackman, a sole trader operating in the United Kingdom.

Website: https://theripplestone.co.uk

Email: hello@theripplestone.co.uk

Business correspondence address: 3, Whiteway Close, Dursley, Gloucestershire, GL11 4AT, England, United Kingdom

For further information about our policies, please visit the Legal Information section of this website.